Job purpose:
To oversee and manage store operations, including staffing, inventory management, and customer service, while ensuring adherence to company standards. The Store Supervisor's primary objective is to maximize sales, deliver exceptional customer experiences, and maintain a safe and organized store environment.
What do we expect from you:
Key duties along the customer journey:
- Oversees day-to-day store operations, including opening and closing procedures, sales floor staffing, department supervision, and merchandising
- Manages store operations by monitoring inventory, organizing staff work schedules, and providing store performance reports.
- Ensuring that all merchandise is properly stocked and maintained in accordance with company standards.
- Training new employees on store policies, procedures, and operational practices
- Keeping records of store inventory, including incoming and outgoing shipments
- Conducting regular inventory checks of all products to ensure that store shelves are fully stocked at all times.
- Ensures smooth store flow, orderliness, and cleanliness.
- Communicate results of inventory reports to schedule the future shipments.
- Conduct regular inventory random checks on a weekly basis.
- Ensure an accurate inventory record through ERP.
- Provide training and assistance to the storekeepers.
- Maintain safe working conditions and properly train Team Members to perform tasks in a safe manner using established safety programs. Follow and promote all safety standards.
Health and Safety:
- Strictly adhere to the Health, Safety and Environment instructions at all times.
Continuous improvement:
Always on the quest for creative and unique initiatives to contribute to increasing customers’ engagement and advocacy and/or to add to the business
- Search for the up to date practices that has to do with customer experience and customer delight
What do you need to perform your role:
To perform your job successfully, you need to have the following minimum requirements:
- Bachelor's degree in relevant field.
- 1-2+ years of experience in the same field
Skills and knowledge:
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficient computer skills, including point-of-sale (POS) systems and inventory management software.
- Attention to detail and accuracy in handling cash transactions and maintaining inventory records.
- Flexibility to work evenings, weekends, and holidays as required in a sports club environment.
- Excellent communication and interpersonal skills
- Proficient in using computer software and systems for record-keeping and data management.
- Problem-solving abilities