Job purpose:
As the performance center manager your key mission is using your know-how, technical expertise and leadership to support & continually drive RYZE’s Holistic Athlete development vision. You will craft and oversee the implementation of the needed programs through leading a team of specialists in strength & conditioning, mental health, nutrition and physiotherapy and ensure continuous improvement of athletic performance for athletes across all sports.
You will also offer add-on consultation and services to the members related to nutrition and/or physiotherapy.
What do we expect from you:
1. Key accountabilities:
Prepare the center annual operational plan based on the academies plans and programs as well as the services that can be offered to members
Prepare the needed budget to achieve the set programs including manpower plan, equipment, tools, consumables and CAPEX as applicable
Estimate the potential revenue that might come from consultation provided to members such as physiotherapy and nutrition coming from the Fitness members
Track and adhere to the approved budget and ensure efficient and effective spending
Set the Center’s operating policies & procedures and regulations and ensure they are strictly followed
Set the center objectives and KPIs
Oversee the development of programs related to injury prevention, management, evaluation, treatment, and rehabilitation for chronic/high profile injuries and set the quality standards and SLAs to ensure the effectiveness of these programs
Oversee the development of nutrition and mental health programs that cater for the requirements of the athletes across the different sports
Work closely with the sports director and the Head of Academies on the implementation of all these programs
Manage athletes assessment and evaluation procedures
Work with the technology team on searching for and bring in the needed tracking tools and technology
Collaborate with the Fitness Complex Manager to identify and/ or offer consultation, related to nutrition and physiotherapy, to the members to:
Enhance customers’ value proposition through offering a full fledged services to the members
Leverage the center value and expertise in generating revenues
Set the working schedules and leaves plan for the team to avoid any gaps in operations
Ensure preventive maintenance plans are timely performed as well as ensuring any ad-hoc requests are timely attended to
Ensure compliance with health and safety legislations
Partner with Sports Heads to ensure supporting them with high quality service to ensure offering unique and valuable experience to athletes and members as well as attending to their inquiries and complaints
Collaborate with the Sports Effectiveness manager in communicating with and explaining to the Marketing and Events with regards to:
Promoting for the services offered at the center
Developing and implementing Health and Wellness events/ activities as well as communicating any important news or messages.
2. People Management:
Ensure the team strictly abide by the set “Code of Conduct”
Responsible for engraving RYZE values within the team and ensure they are living these values
Responsible for attracting, recruiting and retaining talents in collaboration with the People and Culture
Set the team’s individual objectives and KPIs and keep tracking their performance and coaching them to support them land on their objectives
Conduct regular reviews with the team on current and emerging education that ensuring professional development for the team’s know-how
Keep coaching the team to ensure offering delightful experience to members and athletes
3. Health and Safety:
Infuse the culture of safety and ensure the center meets the set safety standards and that the whole team and center users strictly adhere to the HSE instructions and regulations and will be responsible for any accidents that might occur within the center
Ensure the team attend the Safety training done by the HSE department and keeping the records of their training
Instantly report any incidents to the HSE team to provide the needed support to avoid repeated occurrences
4. Reporting:
Programs implementation status
Center Performance
Budget
Incidents reports
5. Continuous improvement:
Responsible for tracking latest sports and fitness trends worldwide, in order to apply relevant development methods accordingly
Provide a system and environment that allows and encourages innovation within the relevant fields of expertise
Build a habit of learning the latest trends and sharing knowledge among the different expertise inside the center
What do you need to perform your role:
To perform your job successfully, you need to have the following minimum requirements:
Education and experience:
Bachelor degree in sports science.
Holder of the necessary certifications
A relevant postgraduate qualification in health management, physiotherapy, life sciences, business or management is an asset
10+ years of experience in the same position
Certified Strength and Conditioning Specialist (CSCS) is an asset
Certified Trainer
First Aid certificate
Skills and knowledge:
High customer orientation, partnership and collaboration
Strong planning and organizational skills
Exceptional management and leadership skills
Up to date with the latest methodologies and best practices in the sports performance world
Highly dynamic and energetic
Basic budget and financial acumen